CS4458 Computer-Supported Cooperative Work 2011

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Alternative URL: http://bit.ly/eLT3K0

Contents

Timetable

Lecture

  • 9-11 am Wednesday KGB13

Tutorial/Lab

  • 16-18 Friday CS305a - moving to Tuesday 10-12am CS305a?

Assessment

  • 5 multiple choice tests on Sulis, looking at the material presented in class and recommended readings- (5x8)40%
  • Individual poster and class presentation on selected topic - 25%
  • Group project- selection and evaluation of collaborative tools - 35%

Mark to grade translation table

               30% D2          56% B3
               35% D1          60% B2
               40% C3          64% B1
               48% C2          72% A2
               52% C1          80% A1


CS4558 Computer Supported Cooperative Work

Aim

This course will introduce students to the CSCW and groupware field. It will cover basic concepts in the field and include an examination of software systems designed to support cooperative work - their design, use and evaluation. Issues such as peripheral awareness, ownership of information, common information spaces, media spaces, group support systems, coordination mechanisms and contextual factors in the workplace will be studied. Students will use some groupware technologies, and do a project in the course.

Syllabus

  • Understanding Cooperative Work as a form of work: Communication, collaboration and cooperation at work.
  • Computer support for cooperative work: Groupware systems. The role of technology in supporting /disrupting cooperative work. Strengths and Weaknesses of Audio and Video enhanced systems.
  • The role of the social sciences in CSCW. Field Studies. Ethnographic studies of work.
  • Collaborative Software Systems; Commercial systems - design goals and experiences of their use. Synchronous and asynchronous systems.
  • The problems of evaluation. Methods for evaluation. Issues of organizational context.
  • Hands-on experience with specific groupware systems. Group evaluation.
  • Key unresolved issues in the field, based on current debates and future directions.
  • Incorporating insights from social sciences into system design;
  • Relation of CSCW to Scandinavian tradition of systems development - cooperative design.

Lectures

Individual assignments - presentations during the tutorial

  • Each of you will have to pick up a topic to work on and present in class.

You will get 20 minutes for the presentation and 5 minutes for discussion. A structure presented in class will give you an idea about what to include in your presentation. A week after the presentation (at latest), you will have to upload your slides and an A1 poster to Sulis in order to be graded.

22 Feb 2011

  • Maximilian Raetz: Distributed Work; Coordination; Synchronous and asynchronous interaction- applied to Open Source software development communities

1 Mar 2011

  • William Kennedy: Awareness and coordination in Media Spaces
    • Paul M Aoki, Margaret H Szymanski, Allison Woodruff Media Spaces in the mobile world
    • Christian Heath, Marcus Sanchez Svensson, Jon Hindmarsh, Paul Luff and Dirk vom Lehn, Configuring Awareness, Computer Supported Cooperative Work (CSCW)Volume 11, Numbers 3-4, 317-347,
    • Amy Voida, Stephen Voida, Saul Greenberg, and Helen Ai He. 2008. Asymmetry in media spaces. In Proceedings of the 2008 ACM conference on Computer supported cooperative work (CSCW '08).

8 Mar 2011

  • Daniel Beere: Coordination mechanisms; Articulation work- applied to E 2.0


15 Mar 2011


22 Mar 2011


29 Mar 2011

5 Apr 2011


SUGGESTED TOPICS:

  • Systems for emergency preparedness and large-scale rapid deployment (e.g. disaster relief)
  • The Open Source phenomenon as CSCW application
  • Art installations: CSCW and the arts, media, museums, etc.
  • Virtual Environments
  • Collaborative Filtering (social bookmarking, social citations, social shopping)
  • Methodologies and tools for design and analysis of collaborative practices
  • Music sharing as a computer supported collaborative application
  • Creating media spaces through collaborative work
  • Social and organizational effects of introducing technologies
  • Computer-Supported Cooperative Music
  • CSCW at home: cooperative work in the family
  • Music sharing as a computer supported collaborative application
  • The concept of awareness in CSCW
  • The dual character of work: the work needed for making work happen
  • Organisational memory and organisational forgetting
  • Computer Supported Cooperative Care/Health
  • Web 2.0, Enterprise 2.0, Mashups
  • Computer-Supported Cooperative Learning in the era of Web 2.0
  • The problems of evaluation. Methods for evaluation. Issues of organizational context.

Course material

  • Baecker, R. (ed.) Readings in Groupware and Computer-Supported Cooperative Work: Assisting Human-Human Collaboration. San Mateo, CA: Morgan Kaufmann.
  • Greif, I. (ed.) 1988 CSCW: A Book of Readings. San Mateo, CA: Morgan Kaufmann.
  • Selected papers from European CSCW (1989-) and ACM CSCW (1986-) Conferences.
  • Selected material from CSCW Journal (Kluwer) (1992-).


Groupware technologies presented in tutorials


Multiple choice tests (5x8) 40%

Test 1- deadline 18 Feb

Test 2- deadline 25 Feb

Topics covered:

  • Social and organisational effects of technology;
  • Coordination; articulation work;
  • Distributed work
  • Synchronous and asynchronous communication&collaboration
  • Open Source as application domain
  • Crisis management (reformulated from Disaster management!) as application domain

Test 3- deadline 18 Mar

Test 4- deadline 25 Mar

Test 5- deadline 8 Apr

Individual assignments (25%)

  • In connection with a topic discussed in class, each week a number of students will take responsibility for organising a discussion on the topic.
  • All students will have to read the papers selected for the specific topic.
  • The students who are leading the discussion will make brief presentations of the topic (max 30 min) using any means they will find appropriate (slides, reading excerpts, free presentation).
  • In the remaining 20 min,they will ask for questions/contributions from the audience.
  • One week after the discussion, the student will have to hand in a report on the topic, including a summary of the discussion.
  • There will be 15% for presenting and facilitating the discussion, and 10% for the poster.
  • What should be on your poster:
    • Title
    • Your name and student number
    • An introduction to the topic (describe the question or topic that you have chosen)
    • A review of the main points made by the papers you read
    • Methods used
    • Your conclusions
    • References

Group assignments (35%)

Assignment briefing

  • the students will form groups of 3-4, choosing a combination of tools to be used throughout the semester (communication-coordination-collaboration).
  • during week 13 (19 April on) each group will present its report, containing:
    • sample logs of online communication
    • a group diary - possibly as a blog
    • a description of the collaborative tools employed, tasks performed, problems encountered
  • Each group of 3-4 will choose one tool from each category:
  • 1. Collaborative editing tools (wiki, Google Docs, Writeboard)
  • 2. Communication tools (mailing list, IM, Skype, Twitter,text messages)
  • 3. Coordination& miscellanea (project blog, Sulis forum, Google calendar, Tada lists, Elluminate virtual room for meetings, etc)
  • Each of you has to take responsability for presenting one of the applications, encourage your team mates to use it and define the rules of usage throughout the project. You will also gather information about significant incidents (successes, failures, communication breakdowns)- collecting evidence like screenshots, chat logs or interviewing the group members about the specific incidents.
  • For each application, you will have to:
    • try it out with your colleagues - check its functionalities and figure out how to use it and for what purposes.
    • write an approx 500 words description of the tool,
    • find 1-2 CSCW (or IS) papers that refer to that specific application or to one of the same category (Gabriela can help with this task); summarize the problems presented in the paper(s) and show how your own experience confirms or disproves the paper's findings.
    • describe and illustrate 1-2 episodes from your own experience with using that specific tool/application.

The topics for the group assignment

  • For each topic, you will have to
    • draw a profile of your users
    • select applications they could master
    • develop a scenario of collaboration
    • enact that scenario with your colleagues.
A. Organise an Exhibition for a Museum
  • You have to come up with a scenario regarding the collaborative tools that could be used by art curators to prepare and promote an exhibition. Motivate your choice of tools and plan for the interaction with the public during the preparation and after the opening of the exhibition.
B. Organise a Tour for your Band
  • Pick up appropriate collaborative tools to organise a tour for a music band. Think about the activities involved, the tools the members and the manager would be comfortable with, and plan for the interaction with the public.
C. Teach a Course on behalf of ULSU
  • Develop a scenario for preparing an online course on fund raising that would be based on SULIS. SULIS allows the creation of project sites, along with the ordinary course module sites. Draw an outline for the course, decide on what functionalities of SULIS are you going to use (shared folder, assignments, quizzes, blog, wiki, forum, polls) and what other tools would you need for coordinating with the students).
D. Keep in touch with discharged pacients
  • Develop a scenario for a hospital that would allow the staff to keep in touch with the discharged pacients and collaborate with them in maintaining a record of the evolution of their condition. The pacients and their families would have access to the medical records and would be able to update them daily, while the medical staff would be able to monitor these records and take appropriate action.
E. Organise work in a software development team
  • You are the members of a distributed software development team. You live in different locations and you all work from home. What are the tools you need to articulate your work - i.e. divide the work and integrate the code components each of you will produce? Plan for testing and packaging as well.
F. Flooding allert system
  • Devise a communication and coordination mechanism between regional authorities, state agencies, private businesses and citizens that will allow to send out allerts in the case of a flooding situation, and coordinate action to cope with the effects.
G. Prepare for giving a concert in Second Life
  • Explore the tool support necessary for a band whose members are in different locations around the world to collaboratively play a gig in Second Life. Evaluate what is available in Second Life and pick up complementary tools that would allow you to coordinate.
H. Organise collaboration in a virtual environment
  • You are working in a multinational company and you were assigned the task of organising online weekly meetings for a management team. Explore available tools for the meetings themselves, and also complementary tools for preparing, writing minutes and keeping track of action items resulted from the meeting.

Groups and topics for the assignment

Add names and topics next to each group. Use A, B, C for identifying the topics. There will be 2 groups of 3 and 2 groups of 4.

  • TeamTwitch: Organise an Exhibition for a Museum
  • Group 2: Flooding alert system
    • Paul McGrath
    • Patricia O'Driscoll
    • Niall Drievers
  • Group 3: Organise work for an online news website.
    • Morgan Nolan
    • Adam Ciszek
    • Kushal Gupta
    • Mark O'Dwyer
  • Group 4 - Keeping in contact with a discharged patient.
    • Deirdre Conaghan
    • James Cahill
    • Maximilian Raetz

Group presentation schedule

  • Tuesday 10-11 - Group 1 (TeamTwitch) William, Brian, Daniel, Sean.
  • Tuesday 11-12 - Group 3 Morgan, Adam, Mark, Kushal.
  • Wednesday 9-10 - Group 2 Niall, Patricia, Paul
  • Wednesday 10-11 - Group 4 Deirdre, James, Max

Outline for the class presentation

  • title page
  • outline of the presentation
  • 2-3 slides for each tool
  • examples of situations that occurred - both war and success stories
  • reflection (see below)
  • conclusion

Outline for the final group report

  • Title page - Pick up a name for your project and add the names of the authors, date and module
  • Table of content
  • Introduction - collaborative work in general, what tools you picked up and what was the role of each of them - even if they are not presented in detail later. If you used mobile phones to coordinate, mention it.
  • Tool 1 - for each mention the category it belongs to, the general use (collaboration aka working together on something, coordination and/or communication), the functionalities you have used the most. Add links to the literature, showing how your own observations prove or disprove the findings in the literature, and presenting examples from your work.
  • Tool 2 -same
  • Tool 3 -same
  • Discussion/reflection:
    • What worked well in your collaboration and what could be improved?
    • What part of the work was done working apart, and what part working together in the same room?
    • Would it have worked out without meeting in person at all?
    • Were you ever frustrated because of the technology?
    • If you'd start again, would you pick up a different tool? What would you do different?
  • Conclusion: what do you think were the most important 3 things you have learned from this collaboration.
  • References
  • Max 20 pages in total, with screen captures and everything (excluding title page, TOC, references and appendices).
  • If you wrote a blog, or have chat logs, you can attach them as appendices.

A few suggestions for literature resources

Google Calendar, Google Docs
Twitter



Project Management tools
  • Chen et al(2003) A Collaborative Project Management Architecture, HICSS '03
  • Knotts et al (1998)[www.computer.org/comp/proceedings/hicss/1998/8233/01/82330623.pdf A Project Management Tool for Computer-Supported Cooperative Work During Project Planning]
  • Hilko Donker and Malte Blumberg. 2008. Collaborative process management and virtual teams. In Proceedings of the 2008 international workshop on Cooperative and human aspects of software engineering (CHASE '08). ACM, New York, NY, USA, 41-43. DOI=10.1145/1370114.1370125

Milestones

  • 28 February - groups defined
  • 1-7 March - each group decides on the applications they want to use, create accounts and decide on weekly online meetings
  • 28 March - 500 words description of the apps ready, papers identified, incidents documented
  • 8 Apr - draft of presentation and draft paper uploaded into Sulis for feedback
  • 11-15 Apr 2011 - presentations
  • - group report and slides submitted via Sulis

Assessment

  • presentation 15%
  • group report 20%
  • all group members will receive the same mark

Wiki sandbox

Personal tools