CS4458 Computer-Supported Cooperative Work 2010

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Contents

Timetable

Lecture

  • 3-5pm Tuesday SG21

Tutorial/Lab

  • 11-1 Thursday CS305

Assessment

  • Essay and class presentation on selected topic - 25%
  • Project- selection and evaluation of collaborative tools - 25%
  • Exam -50%

Mark to grade translation table

               30% D2          56% B3
               35% D1          60% B2
               40% C3          64% B1
               48% C2          72% A2
               52% C1          80% A1


CS4558 Computer Supported Cooperative Work

Aim

This course will introduce students to the CSCW and groupware field. It will cover basic concepts in the field and include an examination of software systems designed to support cooperative work - their design, use and evaluation. Issues such as peripheral awareness, ownership of information, common information spaces, media spaces, group support systems, coordination mechanisms and contextual factors in the workplace will be studied. Students will use some groupware technologies, and do a project in the course.

Syllabus

  • Understanding Cooperative Work as a form of work: Communication, collaboration and cooperation at work.
  • Computer support for cooperative work: Groupware systems. The role of technology in supporting /disrupting cooperative work. Strengths and Weaknesses of Audio and Video enhanced systems.
  • The role of the social sciences in CSCW. Field Studies. Ethnographic studies of work.
  • Collaborative Software Systems; Commercial systems - design goals and experiences of their use. Synchronous and asynchronous systems.
  • The problems of evaluation. Methods for evaluation. Issues of organizational context.
  • Hands-on experience with specific groupware systems. Group evaluation.
  • Key unresolved issues in the field, based on current debates and future directions.
  • Incorporating insights from social sciences into system design;
  • Relation of CSCW to Scandinavian tradition of systems development - cooperative design.

Lectures

Individual assignments - presentations during the tutorial

  • Each of you will have to pick up a paper to read and present in class.

You will get 10 minutes for the presentation and 5 minutes for discussions. This template for reading notes will give you an idea about what to include in your presentation. A week after the presentation (at latest), you will have to upload your slides and a 2 pages(max) essay to Sulis in order to be graded.

11.02.2010

18.02.2010

  • Topic: The Open Source phenomenon as CSCW application
  • Students presenting:
    • Mary Ennis - Kriplean, T., Beschastnikh, I., and McDonald, D. W. 2008. Articulations of wikiwork: uncovering valued work in wikipedia through barnstars. In Proceedings of the ACM 2008 Conference on Computer Supported Cooperative Work (San Diego, CA, USA, November 08 - 12, 2008). CSCW '08. ACM, New York, NY, 47-56.
    • Andrew Vaughan - Kim E. E. (2003) An introduction to Open-Source communities. Blue Oxen Associates.
  • Resources:
    • Crowston, K., Wei, K., Li, Q., Eseryel, U. Y., & Howison, J. (2005). Coordination of free/libre open source software development. Paper presented at the International Conference on Information Systems, Las Vegas.
    • Kriplean, T., Beschastnikh, I., and McDonald, D. W. 2008. Articulations of wikiwork: uncovering valued work in wikipedia through barnstars. In Proceedings of the ACM 2008 Conference on Computer Supported Cooperative Work (San Diego, CA, USA, November 08 - 12, 2008). CSCW '08. ACM, New York, NY, 47-56.
    • Managing a Distributed Team - presentation by Steve Alexander from Canonical.com at EuroPython Geneva 2006
    • Managing a distributed company Lene Wagner at EuroPython Geneva 2006
    • Mockus A., Fielding R. T. & Herbsleb J. D. (2002) Two Case Studies of Open Source Software Development: Apache and Mozilla. Avaya Labs Research. March 2002 Available here (14/08/06)
    • Krishnamurthy S. (2002) Cave or Community: An Empirical Examination of 100 Mature Open Source Projects. Available here (14/08/06).
    • Kim E. E. (2003) An introduction to Open-Source communities. Blue Oxen Associates. Available here (14/08/06)
    • Krogh, G. v., Spaeth, S., Lakhani., K. R., & Hippel, E. v. (2003). Community, joining, and specialization in open source software innovation: A case study. Research Policy: Special Issue On Open Source Software Development
    • Crowston, K., Annabi, H., Howison, J., 2003. Defining open source software project success. In: Proceedings of the 24th International Conference on Information Systems (ICIS 2003).
    • Crowston and Howison, 2006. Hierarchy and centralization in free and open source software team communications. Knowledge, Technology, and Policy. v18 i4. 65-85.
    • Bryant, S.L., Forte, A., & Bruckman, A. (2005). Becoming Wikipedian: Transformation of a Participation in a Collaborative Online Encyclopedia., in Proceedings, GROUP05, November 6-9, 2005, Sanibel Island, Florida, USA
    • Ducheneaut, N. (2005). Socialization in an open source software community: A socio-technical analysis. Computer Supported Cooperative Work, 14(4), 323 - 368.

25.02.2010



    • Gary Flaherty:
    • Monika Buscher and Preben Holst Mogensen, (2007) Designing for material practices of coordinating emergency teamwork, Proceedings of the 4th ISCRAM conference, Delft, Netherlands


  • Resources:
    • Achanta, P.; Ark, W.; Beidler, K.; Errico, E.; Kartha, N.; Patwardhan, S.: Rehearsing Diagnostic Work in a Virtual Environment.

4.03.2010

  • Topic: Art installations: CSCW and the arts, media, museums, etc.
  • Students presenting:
    • Seán Conneely 0720666 -- Designing an immersive environment for public use. Designing an immersive environment for public use.
    • Eamonn Finn 0742643 -- Creating Assemblies in Public Environments: Social Interaction, Interactive Exhibits and CSCW
    • Kate Ferguson TEAM STORM: demonstrating an interaction model for working with multiple ideas during creative group work* Resources:

11.03.2010

  • Topic: Art installations: CSCW and the arts, media, museums, etc.
  • Students presenting:
    • Ruán Flood 0748013-Pushing the boundaries of interaction in public
    • Mikey O Connell 0746851: Leadership in online creative collaboration
    • Mark O' Leary 0552488 "Taking a walk: investigating personal paths in the museum space"
    • Patricia Murphy 0757969 Heterogeneity in harmony: diverse practice in a multimedia arts collective. In

18.03.2010

  • Topic: Virtual Environments
  • Students presenting:
    • Owen O'Riordan (0752622) Improving Virtual World Presentations
    • Rachel Fitzmaurice (0746606) The cooperative work of gaming: Orchestrating a mobile sms game
    • Michelle Ahern (0750379) Strangers and Friends: Collaborative Play in World of Warcraft
    • Joey Faherty (0651435) Doing Virtually Nothing: Awareness and Accountability in Massively Multiplayer Online Worlds.

25.03.2010

  • Topic: Virtual Environments
  • Students presenting:
  • Resources:
    • Mark, G., Abrams, S., and Nassif, N. 2003. Group-to-group distance collaboration: examining the "space between". In Proceedings of the Eighth Conference on European Conference on Computer Supported Cooperative Work (Helsinki, Finland, September 14 - 18, 2003). K. Kuutti, E. H. Karsten, G. Fitzpatrick, P. Dourish, and K. Schmidt, Eds. ECSCW. Kluwer Academic Publishers, Norwell, MA, 99-118.
    • Dugan, C., Geyer, W., Muller, M., DiMicco, J., Brownholtz, B., and Millen, D. R. 2008. It's all 'about you': diversity in online profiles. In Proceedings of the 2008 ACM Conference on Computer Supported Cooperative Work (San Diego, CA, USA, November 08 - 12, 2008). CSCW '08. ACM, New York, NY, 703-706.
    • DiMicco, J., Millen, D. R., Geyer, W., Dugan, C., Brownholtz, B., and Muller, M. 2008. Motivations for social networking at work. In Proceedings of the 2008 ACM Conference on Computer Supported Cooperative Work (San Diego, CA, USA, November 08 - 12, 2008). CSCW '08. ACM, New York, NY, 711-720.
    • Tang, J. C., Liu, S. B., Muller, M., Lin, J., and Drews, C. 2006. Unobtrusive but invasive: using screen recording to collect field data on computer-mediated interaction. In Proceedings of the 2006 20th Anniversary Conference on Computer Supported Cooperative Work (Banff, Alberta, Canada, November 04 - 08, 2006). CSCW '06. ACM, New York, NY, 479-482.
    • Muller, M. J. and Gruen, D. M. 2005. Working together inside an emailbox. In Proceedings of the Ninth Conference on European Conference on Computer Supported Cooperative Work (Paris, France, September 18 - 22, 2005). H. Gellersen, K. Schmidt, M. Beaudouin-Lafon, and W. Mackay, Eds. ECSCW. Springer-Verlag New York, New York, NY, 103-122.
    • Geyer, W., Witt, A. J., Wilcox, E., Muller, M., Kerr, B., Brownholtz, B., and Millen, D. R. 2004.Chat spaces. In Proceedings of the 5th Conference on Designing interactive Systems: Processes, Practices, Methods, and Techniques (Cambridge, MA, USA, August 01 - 04, 2004). DIS '04. ACM, New York, NY, 333-336.
    • Millen, D. R. and Fontaine, M. A. 2003. Multi-team facilitation of very large-scale distributed meetings. In Proceedings of the Eighth Conference on European Conference on Computer Supported Cooperative Work (Helsinki, Finland, September 14 - 18, 2003). K. Kuutti, E. H. Karsten, G. Fitzpatrick, P. Dourish, and K. Schmidt, Eds. ECSCW.Kluwer Academic Publishers, Norwell, MA, 259-275.
    • Bjerrum, E. and Bødker, S. 2003. Learning and living in the 'new office'. In Proceedings of the Eighth Conference on European Conference on Computer Supported Cooperative Work (Helsinki, Finland, September 14 - 18, 2003). K. Kuutti, E. H. Karsten, G. Fitzpatrick, P. Dourish, and K. Schmidt, Eds. ECSCW. Kluwer Academic Publishers, Norwell, MA, 199-218.
    • Till Schümmer, Hilda Tellioğlu, Jörg M. Haake, 2009. Towards LivingAgendas – Shaping the next generation of business meetings. In Proceedings of the Eleventh Conference on European Conference on Computer Supported Cooperative Work (Vienna, Austria, September 2009).

8.04.2010

15.04.2010

Tutorial assignments


SUGGESTED TOPICS:

  • Systems for emergency preparedness and large-scale rapid deployment (e.g. disaster relief)
  • The Open Source phenomenon as CSCW application
  • Art installations: CSCW and the arts, media, museums, etc.
  • Virtual Environments
  • Collaborative Filtering (social bookmarking, social citations, social shopping)
  • Methodologies and tools for design and analysis of collaborative practices
  • Music sharing as a computer supported collaborative application
  • Creating media spaces through collaborative work
  • Social and organizational effects of introducing technologies
  • Computer-Supported Cooperative Music
  • CSCW at home: cooperative work in the family
  • Music sharing as a computer supported collaborative application
  • The concept of awareness in CSCW
  • The dual character of work: the work needed for making work happen
  • Organisational memory and organisational forgetting
  • Computer Supported Cooperative Care/Health
  • Web 2.0, Enterprise 2.0, Mashups
  • Computer-Supported Cooperative Learning in the era of Web 2.0
  • The problems of evaluation. Methods for evaluation. Issues of organizational context.

Course material

  • Baecker, R. (ed.) Readings in Groupware and Computer-Supported Cooperative Work: Assisting Human-Human Collaboration. San Mateo, CA: Morgan Kaufmann.
  • Greif, I. (ed.) 1988 CSCW: A Book of Readings. San Mateo, CA: Morgan Kaufmann.
  • Selected papers from European CSCW (1989-) and ACM CSCW (1986-) Conferences.
  • Selected material from CSCW Journal (Kluwer) (1992-).


Groupware technologies presented in tutorials

Individual assignments (25%)

  • In connection with a topic discussed in class, 3 students each week student will take responsibility for organising a discussion on the topic.
  • All students will have to read the 3 papers selected for the specific topic.
  • The students who are leading the discussion will make brief presentations of the topic (max 10 min) using any means he/she finds appropriate (slides, reading excerpts, free presentation).
  • In the remaining 5 min, he/she will ask for questions/contributions from the audience.
  • One week after the discussion, the student will have to hand in a report on the topic, including a summary of the discussion.
  • There will be 15% for presenting and facilitating the discussion, and 10% for the written report.

Group assignments (25%)

Groups of 3-4 for the group assignment

  • Group 1 Rachel Fitzmaurice, Owen O' Riordan, Michelle Ahern, Mark O' Leary -- Prepare for giving a concert in Second Life
  • Group 2 Patricia Murphy, Kate Ferguson, Stacy Mangan, Éamonn Ó Meachair H. Organise collaboration in a virtual environment
  • Group 3 Martin Kenny, Simon McNamra --F. Flooding allert system
  • Group 4 Olivia Kennedy, Eamonn Finn, Joey Faherty, Stephen Guinane -- Keep in touch with discharged pacients
  • Group 5 Damyanka Tsvyatkova, Tom o Donnel, Brendan Moroney, Ruan Flood--Organise an Exhibition for a Museum
  • Group 6 Mary Ennis, Kelly O Brien, Sean Conneely, Michael O Connell -- Organise an Exhibition for a Museum
  • Group 7 Mark Moore, Deuglan O Cionnfhaolaidh Organise a Tour for your Band
  • Group 8 Andrew Vaughan, Gary Flaherty, John English, Damien Burke- Keep in touch with the patients of a clinic specialised in x

Schedule of the group presentations

Tuesday, 20 April 2010

  • 3:00-3:30 - Group 8 Andrew Vaughan, Gary Flaherty, John English, Damien Burke
  • 3:30-4:00 - Group 5 Damyanka Tsvyatkova, Tom o Donnel, Brendan Moroney, Ruan Flood
  • 4:00-4:30 - Group 3 Martin Kenny, Simon McNamara
  • 4:30-5:00 - Group 6 Mary Ennis, Kelly O Brien, Sean Conneely, Michael O Connell


Thursday, 22 April 2010

  • 11:00-11:30 - Group 2 Patricia Murphy, Kate Ferguson, Stacy Mangan, Éamonn Ó Meachair H.
  • 11:30-12:00 - Group 1 Rachel Fitzmaurice, Owen O' Riordan, Michelle Ahern, Mark O' Leary
  • 12:00-12:30 - Group 4 Olivia Kennedy Joey Flaherty Eamonn Finn
  • 12:30-13:00 - Group 7 Mark Moore, Deuglan O'Cionnfhaolaidh

Assignment briefing

  • the students will form groups of 3-4, choosing a combination of tools to be used throughout the semester (communication-coordination-collaboration).
  • during week 13 (19 April on) each group will present its report, containing:
    • sample logs of online communication
    • a group diary - possibly as a blog
    • a description of the collaborative tools employed, tasks performed, problems encountered
  • Each group of 3-4 will choose one tool from each category:
  • 1. Collaborative editing tools (wiki, Google Docs, Writeboard)
  • 2. Communication tools (mailing list, IM, Skype, Twitter,text messages)
  • 3. Coordination& miscellanea (project blog, Sulis forum, Google calendar, Tada lists, Elluminate virtual room for meetings, etc)
  • Each of you has to take responsability for presenting one of the applications, encourage your team mates to use it and define the rules of usage throughout the project. You will also gather information about significant incidents (successes, failures, communication breakdowns)- collecting evidence like screenshots, chat logs or interviewing the group members about the specific incidents.
  • For each application, you will have to:
    • try it out with your colleagues - check its functionalities and figure out how to use it and for what purposes.
    • write an approx 500 words description of the tool,
    • find 1-2 CSCW (or IS) papers that refer to that specific application or to one of the same category (Gabriela can help with this task); summarize the problems presented in the paper(s) and show how your own experience confirms or disproves the paper's findings.
    • describe and illustrate 1-2 episodes from your own experience with using that specific tool/application.

The topics for the group assignment

  • For each topic, you will have to
    • draw a profile of your users
    • select applications they could master
    • develop a scenario of collaboration
    • enact that scenario with your colleagues.
A. Organise an Exhibition for a Museum
  • You have to come up with a scenario regarding the collaborative tools that could be used by art curators to prepare and promote an exhibition. Motivate your choice of tools and plan for the interaction with the public during the preparation and after the opening of the exhibition.
B. Organise a Tour for your Band
  • Pick up appropriate collaborative tools to organise a tour for a music band. Think about the activities involved, the tools the members and the manager would be comfortable with, and plan for the interaction with the public.
C. Teach a Course on behalf of ULSU
  • Develop a scenario for preparing an online course on fund raising that would be based on SULIS. SULIS allows the creation of project sites, along with the ordinary course module sites. Draw an outline for the course, decide on what functionalities of SULIS are you going to use (shared folder, assignments, quizzes, blog, wiki, forum, polls) and what other tools would you need for coordinating with the students).
D. Keep in touch with discharged pacients
  • Develop a scenario for a hospital that would allow the staff to keep in touch with the discharged pacients and collaborate with them in maintaining a record of the evolution of their condition. The pacients and their families would have access to the medical records and would be able to update them daily, while the medical staff would be able to monitor these records and take appropriate action.
E. Organise work in a software development team
  • You are the members of a distributed software development team. You live in different locations and you all work from home. What are the tools you need to articulate your work - i.e. divide the work and integrate the code components each of you will produce? Plan for testing and packaging as well.
F. Flooding allert system
  • Devise a communication and coordination mechanism between regional authorities, state agencies, private businesses and citizens that will allow to send out allerts in the case of a flooding situation, and coordinate action to cope with the effects.
G. Prepare for giving a concert in Second Life
  • Explore the tool support necessary for a band whose members are in different locations around the world to collaboratively play a gig in Second Life. Evaluate what is available in Second Life and pick up complementary tools that would allow you to coordinate.
H. Organise collaboration in a virtual environment
  • You are working in a multinational company and you were assigned the task of organising online weekly meetings for a management team. Explore available tools for the meetings themselves, and also complementary tools for preparing, writing minutes and keeping track of action items resulted from the meeting.

Outline for the class presentation

  • title page
  • outline of the presentation
  • 2-3 slides for each tool
  • examples of situations that occurred - both war and success stories
  • reflection (see below)
  • conclusion

Outline for the final group report

  • Title page - Pick up a name for your project and add the names of the authors, date and module
  • Table of content
  • Introduction - collaborative work in general, what tools you picked up and what was the role of each of them - even if they are not presented in detail later. If you used mobile phones to coordinate, mention it.
  • Tool 1 - for each mention the category it belongs to, the general use (collaboration aka working together on something, coordination and/or communication), the functionalities you have used the most. Add links to the literature, showing how your own observations prove or disprove the findings in the literature, and presenting examples from your work.
  • Tool 2 -same
  • Tool 3 -same
  • Discussion/reflection:
    • What worked well in your collaboration and what could be improved?
    • What part of the work was done working apart, and what part working together in the same room?
    • Would it have worked out without meeting in person at all?
    • Were you ever frustrated because of the technology?
    • If you'd start again, would you pick up a different tool? What would you do different?
  • Conclusion: what do you think were the most important 3 things you have learned from this collaboration.
  • References
  • Max 20 pages in total, with screen captures and everything (excluding title page, TOC, references and appendices).
  • If you wrote a blog, or have chat logs, you can attach them as appendices.

Milestones

  • 23 February - groups defined
  • 2-7 March - each group decides on the applications they want to use, create accounts and decide on weekly online meetings
  • 27 March - 500 words description of the apps ready, papers identified, incidents documented
  • 12 Apr - draft of presentation and draft paper uploaded into Sulis for feedback
  • 20-22 Apr - presentations
  • 25 Apr - group report and slides submitted via Sulis

Assessment

  • presentation 15%
  • group report 10%
  • all group members will receive the same mark

Wiki sandbox

CS4458 Computer-Supported Cooperative Work 2011

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